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Showing posts from November, 2021

HiRum - Take/Modify/Cancel bookings; Hisite drop-in bookings

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 To make a new booking ( Phone bookings/Walk ins/Direct bookings apart from Hisite drop-ins) you will need to take  (* mandatory) :  General page: * Guests First and Last Name * Mobile number * Email address * Check In/Out date * Number of Pax. - Check if they will need a sofa bed. Summary page: * Credit card details Mail/Dairy page: Check in time/Sofa bed etc. Notes page: Any notes you would like to leave for the booking, as much more details as better. You should also let the guests know about: Room type Total price Payment date. (Normally 7 days before arrival. Christmas/Peak Period 2 weeks before.) Select booking Agent and related request will be showing on Market/Sauce/Origin: Any guests request like: Sofa bed/Early check in/Late check out, please insert in the Diary: Here is the video to show you how to make a booking in Hirum: Remeber to send out the Confirmation Letter to the guest after booking has been made.

Scripting - Generic Replies for online requests

To view the doc in OneDrive please click the following link: Generic Replies for online requests  This is an embedded Microsoft Office document, powered by Office .

Communication: Guests and Colleagues

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 To communicate with guests regarding late check-in or any other inquiries please use Chrome extension - Messages for Web to send and receive SMS on the computer.