Work Flow and QA

 Troubleshooting: TV/Netflix/Foxtel Issues Tips: Reboot may help: If the TV or other devices encounter an issue you're not too sure about, always try rebooting the devices. Unplug them from the power point, wait for a few seconds, and then re-plug them in. This simple reboot can often resolve various issues.  ----------------------------------------------------------------------------------------------- TV: To watch free-to-air channels, use the TV remote. Select Sources/Input (this may vary on different TV brands). Choose TV or DTV. The Source/Input button on the remote are normally like these: ---------------------------------------------------------------------------------------- Foxtel: To watch Foxtel channels, use the TV remote . Select Sources/Input (this may vary on different TV brands). Choose HDMI or AV . Use the Foxtel remote to select channels. Foxtel Issue Resolution: Ensure the TV is on the correct source and the Foxtel device is turned on. If the on-screen m...

  When managing bookings on the Grid, it's important to consider the three different room types available (Note: Room 203 has a special category, GPVS. This room doesn't have air conditioning. ): GPV (Garden/Pool View Room) OV (Ocean View Room) SOV (Superior Ocean View Room) Bookings should only be moved within the same category.   For example, if the original booking is in an Ocean View room, it can only be moved to another Ocean View room. In most cases, guests appreciate a free room upgrade. Therefore, if a booking needs to be moved to another category, consider moving it to a higher level. For instance, you can move a GPV booking to OV, but avoid downgrading unless the guest explicitly agrees to the change. This ensures a positive guest experience during any necessary room adjustments. Avoiding Overbookings: When moving bookings on dates with very low room availabilities, it is crucial to avoid the risk of overbooking. Prior to making any adjustments, check HiSite to asses...

 Troubleshooting: Landline Cannot Be Connected Identifying the Issue: If it's observed that our landline cannot be connected, especially if no phone calls have been received in the past 2 hours, I highly suggest to make a test call to our landline number: 07 5557 7500. This helps confirm if the issue is with incoming calls. When there's a connection issue please  Reboot the VoIP Device located in the office: Unplug the device, wait for a minute, and then re-plug it in. In most cases, rebooting the VoIP device should resolve the landline connection issue. If problems persist, further investigation may be necessary.

 Important Note :  Every payment processed through the Eftpos machine must have a corresponding issued receipt in Hirum .  Please follow these steps to ensure accurate records. 1. Accessing the Booking - Guest Account: Open the booking and navigate to the Guest Account section. 2. Adding Payment: Click on " Add Payment " to initiate the payment process. 3. Input Payment Amount : Input the specific amount you intend to collect. Make sure payment method is selected correctly. 4. Process the Payment on Eftpos Machine : - Moto Charge (Steps may differ due to different versions): Press the Function button. Select Transaction. Choose MOTO. Enter the amount. Enter Card number/Expiry/CCV (if provided). Select Telephone order. Confirm the amount and enter. - Payment with Guest in Person with Physical Card : Enter the amount on the Eftpos machine. Ask the guest to present the card and proceed with the payment. 5. Confirmation: Once the Eftpos payment has been processed, press t...

When guests encounter an internet connection issue, follow these steps to troubleshoot: Check Maldives Public Wifi: First, try to connect to the Maldives Public Wifi on your own phone to determine if it's a guest device issue or a problem with our building's connection. If you can connect to the Maldives Public Wifi on your phone, it may be a guest device issue. If you can't connect on your phone either, it could be an issue with our building's internet connection. - If it's a guest device issue, and your device can connect but the guest's device cannot, follow these steps to troubleshoot: Forget the Wifi and Reconnect: Ask the guest to forget the Wifi network on their device and then attempt to reconnect. This often resolves connection issues. Reboot the Device: If the issue persists, instruct the guest to reboot their device. Restarting the device can help resolve connectivity problems. If both of these steps do not resolve the issue, provide the guest wit...