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Showing posts with the label check-in

Daily task - Check guests in & out

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* Please make sure the room is ready before checking the guests in.  By checking guests in we need to: * Fix the balance if they're hotel collect bookings. * Take a copy of photo ID by quick scanner:  - In order to maintain our guests' privacy, please be aware that it is not mandatory to obtain a photo copy of their ID. Instead, receptionists should use their discretion to verify guest identities by checking their names if they appear genuine. * Hand over the keys and give a bit instructions including: Room number; On which level; Parking number; Parking entry; How to use FOB. *Send guests Wifi details and house rules: * Check guest in Hirum.