Work Flow and QA

  When the cleaners hand over lost property from checked-out guests, follow these steps: 1. Record Details: Write the date and unit on the lost property for future tracking. Keep the lost items in the office ; do not leave them on the reception desk. 2. Contact Guest: Send a message to the guest using the following template: Dear [Guest Name], I hope you enjoyed your stay with us at the Maldives Resort. Our cleaner has discovered that some [items] were left behind in your room. We would like to inquire as to what you would prefer us to do with them. For the time being, we will keep them in our office for three days. If we do not hear back from you by then, we will assume that the items are no longer needed and we will dispose of them accordingly. Thank you for choosing the Maldives Resort as your vacation destination. Best regards, [Staff Name] 3. Guest Response: If the guest doesn't reply in 3 days or indicates they no longer want the item, take appropriate action. If the guest re...

Security alarm is located in the left corner when you entering the office. It's plugged into a power point under the monitor desk. When the alarm triggered off, simply press the button at the bottom side to turn it off.