Work Flow and QA

  Aircon Troubleshooting: If the aircon controller displays an A4 error code or the unit is not cooling properly ,  please try the following steps: Method 1: Power cycle the circuit. The circuit is located in the bedroom wardrobe (03 units in the cabinet outside the bathroom). The aircon circuit is usually the 4th switch from the left . Turn it off, wait for a couple of minutes, and then turn it back on. Method 2: Using the dedicated Allen key found in the office toolbox , open the ceiling aircon system cover. Then, operate the two pipe valves (as shown in the picture) several times (at least 6 cycles). This procedure helps to clear the pipes and may restore proper cooling. Method 3: If Methods 1 and 2 do not work, the aircon may require a hardware reset . To perform this, open the control panel located on the opposite side of the two valves mentioned above. On the control board, there is a black reset button — press and hold this button to reset the system. If none o...

 Troubleshooting: TV/Netflix/Foxtel Issues Tips: Reboot may help: If the TV or other devices encounter an issue you're not too sure about, always try rebooting the devices. Unplug them from the power point, wait for a few seconds, and then re-plug them in. This simple reboot can often resolve various issues.  ----------------------------------------------------------------------------------------------- TV: To watch free-to-air channels, use the TV remote. Select Sources/Input (this may vary on different TV brands). Choose TV or DTV. The Source/Input button on the remote are normally like these: ---------------------------------------------------------------------------------------- Foxtel: To watch Foxtel channels, use the TV remote . Select Sources/Input (this may vary on different TV brands). Choose HDMI or AV . Use the Foxtel remote to select channels. Foxtel Issue Resolution: Ensure the TV is on the correct source and the Foxtel device is turned on. If the on-screen m...

 Troubleshooting: Landline Cannot Be Connected Identifying the Issue: If it's observed that our landline cannot be connected, especially if no phone calls have been received in the past 2 hours, I highly suggest to make a test call to our landline number: 07 5557 7500. This helps confirm if the issue is with incoming calls. When there's a connection issue please  Reboot the VoIP Device located in the office: Unplug the device, wait for a minute, and then re-plug it in. In most cases, rebooting the VoIP device should resolve the landline connection issue. If problems persist, further investigation may be necessary.

When guests encounter an internet connection issue, follow these steps to troubleshoot: Check Maldives Public Wifi: First, try to connect to the Maldives Public Wifi on your own phone to determine if it's a guest device issue or a problem with our building's connection. If you can connect to the Maldives Public Wifi on your phone, it may be a guest device issue. If you can't connect on your phone either, it could be an issue with our building's internet connection. - If it's a guest device issue, and your device can connect but the guest's device cannot, follow these steps to troubleshoot: Forget the Wifi and Reconnect: Ask the guest to forget the Wifi network on their device and then attempt to reconnect. This often resolves connection issues. Reboot the Device: If the issue persists, instruct the guest to reboot their device. Restarting the device can help resolve connectivity problems. If both of these steps do not resolve the issue, provide the guest wit...