Work Flow and QA

 Important Note :  Every payment processed through the Eftpos machine must have a corresponding issued receipt in Hirum .  Please follow these steps to ensure accurate records. 1. Accessing the Booking - Guest Account: Open the booking and navigate to the Guest Account section. 2. Adding Payment: Click on " Add Payment " to initiate the payment process. 3. Input Payment Amount : Input the specific amount you intend to collect. Make sure payment method is selected correctly. 4. Process the Payment on Eftpos Machine : - Moto Charge (Steps may differ due to different versions): Press the Function button. Select Transaction. Choose MOTO. Enter the amount. Enter Card number/Expiry/CCV (if provided). Select Telephone order. Confirm the amount and enter. - Payment with Guest in Person with Physical Card : Enter the amount on the Eftpos machine. Ask the guest to present the card and proceed with the payment. 5. Confirmation: Once the Eftpos payment has been processed, press t...

* Please make sure the room is ready before checking the guests in.  By checking guests in we need to: * Fix the balance if they're hotel collect bookings. * Take a copy of photo ID by quick scanner:  - In order to maintain our guests' privacy, please be aware that it is not mandatory to obtain a photo copy of their ID. Instead, receptionists should use their discretion to verify guest identities by checking their names if they appear genuine. * Hand over the keys and give a bit instructions including: Room number; On which level; Parking number; Parking entry; How to use FOB. *Send guests Wifi details and house rules: * Check guest in Hirum.

 Bookings for the next 7 days need to be checked as a daily task: * Take $200 deposit if payment is collected by hotel: For more details of using Eftpose machine please refer to Taking Payments: Eftpos Machine and Receipt in Hirum - When payment processed successfully , please send guest a notification, preferably via SMS (Messages for web): Hirum can generate an auto email for payment processed notification, please copy the contents to SMS and send to the guest. Select email: Maldives Resort - Payment Processed Copy the email contents to SMS: - When payment failed:  Please add CD (Card Declined) to guest first name for future checking, and leave a note for the reason why card been declined. For booking.com bookings please log into extranet, find the booking and mark Credit card as invalid. (Important) For Histe/direct bookings please send a Payment failed notification to SMS/email. * If guests paid online on booking.com, please add "VCC" (virtual credit card) to the guest fi...

 To make a new booking ( Phone bookings/Walk ins/Direct bookings apart from Hisite drop-ins) you will need to take  (* mandatory) :  General page: * Guests First and Last Name * Mobile number * Email address * Check In/Out date * Number of Pax. - Check if they will need a sofa bed. Summary page: * Credit card details Mail/Dairy page: Check in time/Sofa bed etc. Notes page: Any notes you would like to leave for the booking, as much more details as better. You should also let the guests know about: Room type Total price Payment date. (Normally 7 days before arrival. Christmas/Peak Period 2 weeks before.) Select booking Agent and related request will be showing on Market/Sauce/Origin: Any guests request like: Sofa bed/Early check in/Late check out, please insert in the Diary: Here is the video to show you how to make a booking in Hirum: Remeber to send out the Confirmation Letter to the guest after booking has been made.

To generate a Housekeeping report for the cleaner, first log into Hirum and check the Arrival & Departure list by opening the GUESTS window. In Hirum, go to <PRINT REPORTS> - Daily - Housekeeping report - ▶ Select unit range from the top to the bottom. If the range is not correct delete the unit then press <tab> button on the keyboard you will see the room list.  Select the date by DOUBLE CLICK on the date to see the in-built calendar. Or you can input the date manually. Tick on Holiday, Private and Other. (Normally you don't need to change this) Then click on Okay.   You will see the report then press print button to print out the report. Check the return box to find if any rooms have checked out already. Underline the unit number on the report to let the cleaner which rooms are ready for clean. Cross off the rooms have been done by yesterday by checking the report from yesterday. Check service cleaning: Make sure service clean is on the right date. If they we...