Daily task - Check guests in & out

* Please make sure the room is ready before checking the guests in.

 By checking guests in we need to:

* Fix the balance if they're hotel collect bookings.

* Take a copy of photo ID by quick scanner: 

- In order to maintain our guests' privacy, please be aware that it is not mandatory to obtain a photo copy of their ID. Instead, receptionists should use their discretion to verify guest identities by checking their names if they appear genuine.



* Hand over the keys and give a bit instructions including:
Room number;
On which level;
Parking number;
Parking entry;
How to use FOB.

*Send guests Wifi details and house rules:



* Check guest in Hirum.





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