Troubleshooting: Landline Cannot Be Connected

 Troubleshooting: Landline Cannot Be Connected

Identifying the Issue:

If it's observed that our landline cannot be connected, especially if no phone calls have been received in the past 2 hours, I highly suggest to make a test call to our landline number: 07 5557 7500. This helps confirm if the issue is with incoming calls.

When there's a connection issue please Reboot the VoIP Device located in the office:



Unplug the device, wait for a minute, and then re-plug it in.

In most cases, rebooting the VoIP device should resolve the landline connection issue. If problems persist, further investigation may be necessary.

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If rebooting the VoIP device does not resolve the landline connection issue, please contact LocalCom for further assistance:

LocalCom Support: 1300 978 979

While the landline is out of service, you have the option to forward calls to another number.

Log into Localcom Website:

https://myaccount.talkup.com.au/login



Then follow the steps:

1. Navigate to Services:

2. Select Landline Number:

3. Type in the forwarding number in the "Unconditional Action" section.

4. Save Changes:



By following these steps, calls to the specified landline number will be forwarded to the designated mobile number. This is a temporary solution to ensure continuous communication while troubleshooting the landline connection issue.


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In the rare instance of a landline issue attributed to the PABX card, go to the electrical room on the ground floor opposite the lifts. Locate the PCI board for the landline, as shown in the provided picture. If either of the two indicators is flashing red, remove the card, wait for 10 seconds, and then reinsert it. This quick reset can often resolve PABX card-related problems.




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