Late arrival guests - Welcome envelop and communication

 For late arrival guests we need to get keys and welcome letter prepared for them.

Please make sure the payment has been taken, especially for the new guests or 1 night bookings. On Fridays or Saturdays, for guests staying less than two nights, including two, please process the balance payment before sending the check-in message. And remember to send statment email to the guest.

* Agoda/Airbnb/booking.com virtual doesn't require payment

* Return or long term guests please check with the manager if it's OK for the guests wanted to pay on arrival.

Here is the procedure to get things ready for the late guests.

- Check the room. Make sure the room is ready for the guests.

- Print out late arrival letter. Late arrival letter template is located in \OneDrive\Maldives\Late arrivals with parking details + towels-Accounts-PC.docx. Or you can download from here.

You will need to change the Guests name/Room number/Floor level/Parking number, and generate an internet voucher from freedom internet. Then print.

Here is a video to show you how:


- Print out the envelop by opening \OneDrive\Maldives\Late Arrival Envelope.docx. Or click here to download.

Modify the guest name. Put the envelop in the printer top loader.(Same direction as the wording as shown in the video.) You might need to fold the envelop tightly to avoid jamming. Then print.


- Put the key, letter in the envelop. Then put the envelop in the safe.

- Send the guest late arrival text message (Use web messager).






Comments

Post a Comment

Popular posts from this blog

Aircon Troubleshooting Guide

Image
  Aircon Troubleshooting: If the aircon controller displays an A4 error code or the unit is not cooling properly ,  please try the following steps: Method 1: Power cycle the circuit. The circuit is located in the bedroom wardrobe (03 units in the cabinet outside the bathroom). The aircon circuit is usually the 4th switch from the left . Turn it off, wait for a couple of minutes, and then turn it back on. Method 2: Using the dedicated Allen key found in the office toolbox , open the ceiling aircon system cover. Then, operate the two pipe valves (as shown in the picture) several times (at least 6 cycles). This procedure helps to clear the pipes and may restore proper cooling. Method 3: If Methods 1 and 2 do not work, the aircon may require a hardware reset . To perform this, open the control panel located on the opposite side of the two valves mentioned above. On the control board, there is a black reset button — press and hold this button to reset the system. If none o...
Read more

Troubleshooting: Landline Cannot Be Connected

Image
 Troubleshooting: Landline Cannot Be Connected Identifying the Issue: If it's observed that our landline cannot be connected, especially if no phone calls have been received in the past 2 hours, I highly suggest to make a test call to our landline number: 07 5557 7500. This helps confirm if the issue is with incoming calls. When there's a connection issue please  Reboot the VoIP Device located in the office: Unplug the device, wait for a minute, and then re-plug it in. In most cases, rebooting the VoIP device should resolve the landline connection issue. If problems persist, further investigation may be necessary.
Read more

Troubleshooting: Internet Connection

Image
When guests encounter an internet connection issue, follow these steps to troubleshoot: Check Maldives Public Wifi: First, try to connect to the Maldives Public Wifi on your own phone to determine if it's a guest device issue or a problem with our building's connection. If you can connect to the Maldives Public Wifi on your phone, it may be a guest device issue. If you can't connect on your phone either, it could be an issue with our building's internet connection. - If it's a guest device issue, and your device can connect but the guest's device cannot, follow these steps to troubleshoot: Forget the Wifi and Reconnect: Ask the guest to forget the Wifi network on their device and then attempt to reconnect. This often resolves connection issues. Reboot the Device: If the issue persists, instruct the guest to reboot their device. Restarting the device can help resolve connectivity problems. If both of these steps do not resolve the issue, provide the guest wit...
Read more