Procedures - Start/End of the day

 In this post will show you some basic things you need to do when you start your day as a Receptionist/Manager.

* Open the front door by using any key to turn the door controller to AUTO.



* Take the "Reception is currently unattended" sign off the desk.




* Turn on the foyer lights.



* Open the blinds.

* Turn on the computer and connect the following devices:
PHONE HANDSET
EFTPOS MACHINE
KEYBOARD
MOUSE


* Connect the Scanner


* Switch the Nitel service off by pressing the keys on telephone handset.

Press: Speaker - Night - Speaker - Cancel - Speaker

Here is the video showing how to switch off Nitel service:



* Check the return box to see if any rooms have checked out.




* Check the digital safe to see if any room keys have been taken by the late check in guests. Or sold after hours.


After all these you can sit in front of the computer and get Housekeeping Report ready for the cleaners.
Refer to Housekeeping Report.


Before finishing the day, please fill up the report form in Lark, you will receive a reminder in Lark at 2:30pm. (This is not mandatory any more, Lark only used for staff who doesn't have WeChat.)


Then we do the opposite of opening:

  • Nitel switch on: SPKR-NIGHT-SPRK-SET-SPRK 
  • Scanner/Keyboard/Mouse in the cabinet
  • Unplug phone handset/eftpos machine and put in the drawer/cabinet
  • Turn off the lights
  • Lock office door/Front desk cabinet doors
  • Put "Reception unattended" sign on the desk
  • Switch the entry door to "EXIT'


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