Moving Bookings on the Grid

 

When managing bookings on the Grid, it's important to consider the three different room types available (Note: Room 203 has a special category, GPVS. This room doesn't have air conditioning. ):

GPV (Garden/Pool View Room)

OV (Ocean View Room)

SOV (Superior Ocean View Room)

Bookings should only be moved within the same category. 

For example, if the original booking is in an Ocean View room, it can only be moved to another Ocean View room. In most cases, guests appreciate a free room upgrade. Therefore, if a booking needs to be moved to another category, consider moving it to a higher level. For instance, you can move a GPV booking to OV, but avoid downgrading unless the guest explicitly agrees to the change. This ensures a positive guest experience during any necessary room adjustments.



Avoiding Overbookings:

When moving bookings on dates with very low room availabilities, it is crucial to avoid the risk of overbooking. Prior to making any adjustments, check HiSite to assess the current availability. If the room availability is limited, close those dates in HiSite before proceeding to move the booking on the Grid. This proactive measure ensures that overbookings are prevented, maintaining a smooth and accurate reservation system.


Reading Warnings:

Pay close attention to any warnings that appear when moving bookings, such as a booking marked as unmovable or potential issues caused by moving other bookings. Carefully read and understand these warnings before proceeding with the booking changes. If there is uncertainty about the nature of the warning or its implications, it is essential to consult with the manager for clarification before proceeding. This ensures that booking adjustments are made with full awareness and consideration of potential implications.



While moving bookings is a crucial step to maximize availability, it's equally important to avoid complications that may arise from disorganized changes. Ensure strict adherence to these instructions to prevent any issues. If there is any uncertainty or if the process is not entirely clear, seek assistance from senior staff members.



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