Troubleshooting: TV/Netflix/Foxtel Issues

 Troubleshooting: TV/Netflix/Foxtel Issues

Tips: Reboot may help:

If the TV or other devices encounter an issue you're not too sure about, always try rebooting the devices.
Unplug them from the power point, wait for a few seconds, and then re-plug them in. This simple reboot can often resolve various issues. 

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TV:

  • To watch free-to-air channels, use the TV remote.
  • Select Sources/Input (this may vary on different TV brands).
  • Choose TV or DTV.
The Source/Input button on the remote are normally like these:


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Foxtel:

  • To watch Foxtel channels, use the TV remote.
  • Select Sources/Input (this may vary on different TV brands).
  • Choose HDMI or AV.
  • Use the Foxtel remote to select channels.

Foxtel Issue Resolution:

  • Ensure the TV is on the correct source and the Foxtel device is turned on.
  • If the on-screen message indicates "The channel is not available," it could be due to the subscription plan. Not all channels may be accessible. Try other channels like 501/502.
  • If all channels are unavailable or if you encounter other error messages like satellite/signal problems, contact Foxtel support at 1300 306 460. Reference our customer ID: 14223515.

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Netflix/Other Streaming Apps:

If you encounter issues with Netflix or other streaming apps, follow these steps:

Check Internet Connection:
  • Ensure the TV is connected to the internet.
  • Navigate to TV settings > Internet > Wifi.
Connect to Smart Devices Wifi:
  • Make sure the TV is connected to Wifi: Smart Devices.
  • If not connected, re-connect to this Wifi using the password: MDsmart4017.
Account Sign-In:

  • If the account has been signed out, please re-sign in using our account.
  • Account details can be found in:
    Contractor files\WEBSITE & INTERNET & DIGITAL\Internet - Building\Pay Tv accounts and rooms.xsl

Internet Connection Issues:

If there are internet-related problems, refer to the "Troubleshooting: Internet Connection" guide.

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Follow these troubleshooting instructions for TV, Foxtel, and streaming apps. If you encounter any issues that require additional assistance or if there are uncertainties during the troubleshooting process, please don't hesitate to reach out to senior staff members. 


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